Terms & Conditions (Consumers)

Effective: 28.08.2026

1. Provider, contracting party & scope

These Terms govern the use of the "Picco-AI" software by consumers within the meaning of § 13 of the German Civil Code (BGB). A consumer is any natural person who concludes the subscription for purposes that are predominantly outside their trade, business or profession.

The provider, responsible operating company and licensor is Teaser-Factory UG (haftungsbeschränkt) i.G., Fehrbelliner Straße 57, 10119 Berlin, Deutschland ("we"). Full details in the imprint. For entrepreneurs (§ 14 BGB) our separate Terms for businesses (B2B) apply exclusively.

Upon registration of Teaser-Factory UG (haftungsbeschränkt) in the German commercial register, your contract will be continued by the registered company unchanged and without interruption; your rights are fully preserved and you will not suffer any disadvantage as a result. We will announce the completed registration in the imprint.

2. Subject matter

Picco-AI is desktop software (macOS, Windows, Linux) for AI-assisted video production. We offer a seven-day free trial tier (non-commercial, no watermark, 1 project) and paid subscriptions. The scope of functionality depends on the selected plan and a valid license; the unlocked features are determined server-side via a license key.

3. Order processing — app store or Paddle (Merchant of Record)

Consumer plans are offered via the app stores of Apple (Apple App Store) and Microsoft (Microsoft Store). If you purchase via an app store, the respective store operator (e.g. Apple Distribution International Ltd., Ireland) is the Merchant of Record and thus your contracting party for the payment: the store issues the receipt, charges VAT and handles payment, cancellation and refunds under its own buyer and refund terms. We are solely the licensor of the software; the buyer and usage terms of the respective app store apply in addition.

If a consumer purchase is exceptionally enabled via our website, payment is processed by Paddle.com (Paddle.com Market Ltd.) as Merchant of Record; Paddle issues the invoice, charges VAT and handles payment support as well as returns/refunds. In that case Paddle's buyer terms apply in addition.

4. Prices

All prices are final prices in Euro. The prices shown in the Paddle checkout include any statutory VAT. The price shown in the checkout at the time of the order is decisive.

For ongoing subscriptions, we may adjust the fee for future billing periods if our relevant costs (e.g. for AI/infrastructure services, taxes or payment processing) change. We will announce any price change in text form at least six weeks before it takes effect. If you do not agree with the change, you may cancel the subscription as of the date it takes effect (special right of termination); we will point this out separately in the announcement. If the relevant costs decrease, we will pass this on by the same standards in the pricing of future billing periods.

5. Conclusion of contract

By selecting a plan, entering the required data and completing the payment in the Paddle checkout, you submit a binding offer. The contract for the software license is concluded upon provision of the license key or confirmation.

6. Right of withdrawal & early performance

As a consumer you have a statutory right of withdrawal. Details and the model withdrawal form are set out in our withdrawal instructions & refund policy (B2C).

For digital content, your right of withdrawal lapses once we have begun performance after (a) you have expressly consented to us beginning performance before the end of the withdrawal period, (b) you have confirmed your knowledge that, by giving such consent, you lose your right of withdrawal upon the start of performance, and (c) we have provided you with a confirmation of the contract pursuant to § 312f BGB on a durable medium documenting your consent and your acknowledgement (§ 356 (5) BGB). We obtain this consent and acknowledgement expressly during checkout; you receive the contract confirmation by email.

7. Term, renewal & cancellation

Subscriptions have the term stated in the checkout (e.g. monthly or with a 12-month initial term). After the initial term, the subscription continues for an indefinite period and may be cancelled by you at any time with a notice period of no more than one month. An already-paid period is not refunded on a pro-rata basis; you retain access until the end of that period.

If you purchased via an app store, you manage and cancel your subscription in that store's subscription settings (Apple: Settings › Subscriptions; Microsoft: Microsoft account › Services & subscriptions) under its terms. For a purchase via our website, you can cancel your subscription easily online at any time — via the cancellation button "Cancel contracts here" on our cancellation page (§ 312k BGB) or via the customer portal provided by Paddle. The right to extraordinary termination for good cause remains unaffected.

The free trial tier (section 2) ends automatically after seven days; no payment details are required, no payment obligation arises and there is no automatic conversion into a paid subscription. A paid subscription is only concluded if you actively subscribe.

8. License & usage restriction

We grant you a simple, non-exclusive, non-transferable and revocable right to use the software for the duration of the contract solely for private, individual purposes. Consumer plans are limited to use by a single natural person; they do not include team/multi-seat use, user management, or commercial/business team use. Business/commercial team use requires our B2B plans.

In particular, the following are prohibited: transferring, renting, sublicensing or publishing the license key; circumventing the license-based and server-side usage or plan restrictions; commercial use of content created under the free trial tier; and reverse engineering, except where mandatorily permitted by law.

9. AI generation & content

For the regular plans, AI generation is provided as a managed service via your subscription; for this the software uses our accounts with upstream third-party AI services (currently in particular Google, Anthropic and ElevenLabs; details in the privacy policy). The included scope depends on your plan. Optionally, for the concept phase (Phase 1), you may additionally connect a local AI model via Ollama, for whose operation you are then responsible. In both cases you are responsible for the content you input and warrant that you will not generate unlawful content. It is further prohibited to use the software or the generated outputs to develop or train competing AI models insofar as this violates the terms of the upstream AI services.

In particular, it is prohibited to use the software to create or distribute content that violates applicable law, namely: deceptive deepfakes or identity forgery, content for disinformation or election manipulation, depictions of sexual abuse (especially of minors), glorification of violence or discrimination, and content that infringes third-party trademark, copyright or personality rights. Practices prohibited under Art. 5 of the EU AI Act are excluded. You are solely responsible for the lawfulness of the outputs you create and their use; we are entitled to suspend the license upon reasonable suspicion of a serious violation.

10. Voice cloning & rights in third-party voices

Insofar as the software enables the creation or use of individual AI voices from uploaded audio material ("voice clone"), the following provisions apply in addition. In the event of a conflict they take precedence over section 9.

(a) Your warranty & evidence. For every voice sample you upload you warrant that it is either your own voice or that you hold the express, informed, voluntary and documented consent of the voice owner. That consent must cover the cloning of the voice, the creation of synthetic speech recordings and your intended use, and must state purpose, scope, duration and the right to withdraw at any time. If the voice owner is a minor, you additionally need the consent of their legal guardians. You retain the evidence for the duration of use and for three years thereafter and submit it to us in text form within 14 days upon request; otherwise we may block the affected voice clone.

(b) What is expressly prohibited. The following are prohibited in particular: cloning or imitating the voice of real persons without their consent, in particular public figures, artists, voice talent, politicians and public officials; content that gives the impression that a real person said something they did not in fact say, unless this is openly recognisable and takes place within permissible satire, parody, art or journalism; using cloned voices for deception, identity impersonation, circumvention of voice-based authentication, fraud, extortion, harassment, disinformation or election interference; and any use that infringes the general right of personality, §§ 22, 23 KUG (applied by analogy), § 201 of the German Criminal Code (confidentiality of the spoken word), § 263 of the German Criminal Code or Art. 5 of the EU AI Act. You may use the voice of deceased persons only with the consent of those entitled to exercise their rights.

(c) Indemnity. If a third party asserts claims against us on account of the creation, storage, processing or use of a voice clone created or deployed by you — in particular based on personality rights, data protection law, copyright and neighbouring rights or competition law — you indemnify us against those claims to the extent you are responsible for the underlying infringement. To that extent the indemnity also covers the necessary costs of legal defence including court and lawyer fees at the statutory rate. We will inform you of any claim without undue delay, give you the opportunity to comment, and will make no admission without your consent. Your statutory rights and any shared responsibility on our side remain unaffected.

(d) Blocking & deletion. Upon reasonable suspicion of a breach of paragraphs (a) or (b), or upon a substantiated complaint by an affected person, we may block the affected voice clone, the associated audio material and the outputs generated from it and restrict access to the speech-synthesis feature; in the event of serious or repeated breaches we may additionally suspend the account and terminate the contract for good cause. Where the unlawfulness is manifest or there is imminent danger we block without prior notice; otherwise we inform you without undue delay, stating the reasons, and give you the opportunity to comment. If you do not dispel the suspicion within a reasonable period, we delete the blocked voice clone and the associated audio material. Any such measure must be proportionate; your statutory rights remain unaffected.

(e) Third-party provider ElevenLabs. Speech synthesis and voice cloning are technically provided via the third-party provider ElevenLabs Inc. (USA). The AI voice-over is included in the regular plans as a managed service via our ElevenLabs account; Professional Voice Cloning (voice clone), by contrast, always requires your own ElevenLabs account and is not part of the managed service. In both cases, in addition to these Terms, the ElevenLabs terms of use, voice-cloning terms and prohibited-use policy (available at elevenlabs.io/terms-of-use and elevenlabs.io/use-policy) as amended from time to time apply; you are obliged to comply with them — in particular with their requirements regarding the voice owner's consent — and the restrictions in this section 10 are intended to be at least as strict as those ElevenLabs terms. ElevenLabs Inc. is a third-party beneficiary of the obligations under this section 10 and may itself enforce compliance with them. You will cooperate to a reasonable extent in clarifying a concretely substantiated suspicion of misuse; this may include producing the evidence of consent under paragraph (a). Please note: under its own terms ElevenLabs permits Professional Voice Cloning exclusively for the account holder's own, verified voice; other people's voices may not be professionally cloned there even with their consent. We owe the availability and quality of the ElevenLabs services only within the scope of the managed service; suspensions or changes by ElevenLabs for which we are not responsible do not constitute a defect in our performance. Your statutory rights for defects vis-à-vis us remain unaffected.

(f) Data protection (GDPR). Recordings and models of a human voice are personal data within the meaning of Art. 4(1) GDPR; where they are processed for the purpose of uniquely identifying a natural person they additionally constitute biometric data under Art. 4(14) GDPR and are subject to the special protection of Art. 9 GDPR. If you upload another person's voice, you are the controller for that processing: you obtain the required legal basis yourself — as a rule the express consent of the voice owner under Art. 6(1)(a) and, where Art. 9 GDPR applies, additionally under Art. 9(2)(a) GDPR — you inform the voice owner pursuant to Art. 13 or 14 GDPR, and you are able to demonstrate consent pursuant to Art. 7(1) GDPR. If the voice owner withdraws consent, you cease use without undue delay and arrange for the voice clone to be deleted, including at ElevenLabs.

(g) Labelling under Art. 50 EU AI Act. Audio content generated with a voice clone is artificially generated content. We are the provider of the Picco-AI AI system within the meaning of Art. 3(3) of Regulation (EU) 2024/1689 and mark generated outputs machine-readably pursuant to Art. 50(2) of the Regulation; for details see AI transparency. If you use generated content beyond the private sphere — for example professionally or for a business — and you publish or distribute content constituting a deepfake, the transparency and disclosure obligations of Art. 50(4) of the Regulation additionally apply to you as deployer; you are responsible for complying with them.

11. Warranty

The statutory rights for defects in digital products apply (§§ 327 et seq. BGB), including our obligation to provide updates. Where the software is identifiably in a beta/preview stage, this is disclosed before conclusion of the contract; this does not limit your statutory rights.

We endeavour to keep the license and activation server highly available but do not owe any specific availability or uninterrupted accessibility. Maintenance, third-party disruptions (e.g. hosting, payment provider, AI providers you use) or force majeure may lead to temporary limitations. Your statutory rights for defects remain unaffected by this.

12. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of a guarantee assumed by us. For slight negligence we are liable only for breach of a material contractual obligation (cardinal duty) whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely; in that case liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

13. Note on AI-generated content

Outputs created with the software may be AI-generated or AI-modified content and may be marked machine-readably accordingly (cf. Art. 50 EU AI Act). You are responsible for the further use and labelling of the outputs. We cannot warrant copyright protectability or exclusivity of AI-generated outputs; due to the nature of the technology, identical or similar outputs may be generated for other users.

Insofar as intellectual-property rights exist in the outputs created with the software, we grant you, within the scope of your plan, the rights required for their intended use; for paid subscriptions this includes commercial use, in the free trial tier exclusively private, non-commercial use. Depending on how they are created, AI-generated outputs may not reach the threshold of originality required for copyright and are then not protected by copyright. You are responsible for the rights to the inputs you provide (e.g. texts, images, trademarks, voices) and indemnify us against justified third-party claims in that respect to the extent you are responsible for the underlying infringement; the procedure under section 10(c) (information, opportunity to comment, no admission without your consent) applies accordingly.

14. Changes to these Terms

We may amend these Terms with effect for the future. Without your active consent, only amendments are possible that do not affect the relationship between performance and consideration — such as purely editorial adjustments, implementation of changes in the law, or the addition of extra, optional features. We will announce such amendments in text form at least six weeks before they take effect; if you do not object within that period they are deemed accepted (we will point out this consequence separately), and you have a special right of termination as of the effective date. Amendments affecting your principal obligations, our principal performance or the fee (except for the fee adjustment under section 4) will be offered to you separately and only take effect if you actively agree to them.

15. Governing law & jurisdiction

The law of the Federal Republic of Germany applies. If, as a consumer, you have your habitual residence in another EU/EEA state, the mandatory consumer-protection provisions of your state of residence that cannot be derogated from by agreement remain unaffected. Jurisdiction follows the statutory rules: you may bring proceedings at your place of residence or at our registered seat, and may only be sued at your place of residence.

16. Final provisions & language version

Should any provision be invalid, the validity of the remaining provisions remains unaffected. The German version of these Terms is authoritative; the English version is a non-binding translation provided without warranty.

The German version of these Terms is authoritative; the English version is a non-binding convenience translation.

© 2026 Picco-AI · Teaser-Factory UG (haftungsbeschränkt) i.G., Berlin